FAQ

1. What kind of products does igentv sell?

We specialize in high-quality home décor items, including decorative figurines, handcrafted ceramic tissue boxes, and stylish ceramic bookends. Each product is carefully selected to combine style and practicality.

2. How do I place an order?

Simply browse our products, add your chosen items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information, then confirm your purchase.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

4. How long will it take to receive my order?

Processing usually takes 2–4 business days, and delivery times range from 7–20 business days depending on your location and the shipping method you select. For more details, see our Shipping Policy.

5. Can I track my order?

Yes! Once your order ships, we’ll email you a tracking number so you can monitor your shipment online. Please allow 2–5 days for tracking updates to appear.

6. Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties, taxes, or fees charged by your country, which are the customer’s responsibility.

7. What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Some exclusions apply — see our Return Policy for full details.

8. What should I do if my item arrives damaged or defective?

Please contact our customer service team at support@igentv.com within 7 days of delivery, along with photos of the damaged or defective product. We will arrange a replacement or refund.

9. Can I change or cancel my order after it’s placed?

If your order has not yet shipped, we may be able to change or cancel it. Please email us at support@igentv.com as soon as possible.

10. How can I contact customer support?

You can reach us by email at support@igentv.com or through the Contact Us page on our website. We aim to respond to all inquiries within 24 hours on business days.