RETURN POLICY

At igentv, we want you to love every item you purchase from us. If for any reason you are not completely satisfied, we’re here to help.

1. Eligibility for Returns

• You may request a return within 15 days of receiving your order.

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Proof of purchase (such as your order number) is required.

2. Non-Returnable Items
Certain items cannot be returned, including:

• Clearance or final sale items

• Customized or personalized products

• Items damaged due to misuse or improper care

3. How to Initiate a Return
To start a return, please contact our customer service team at support@igentv.com with your order details and reason for return. We will provide instructions and, if applicable, a return shipping label.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges
We only replace items if they are defective, damaged, or incorrect. For exchanges, please contact us at support@igentv.com.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We may request photos to help us process your replacement or refund.