SHIPPING

At igentv, we are committed to providing fast, dependable, and transparent shipping services for our customers. We know how important it is for you to receive your order on time, and we work hard to process and dispatch every purchase as quickly as possible.

Order Processing Time

Our standard order processing time is 2–4 business days. During this period, our team carefully inspects, packages, and prepares your items for shipment to ensure both quality and accuracy. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Time

Once your order has been shipped, delivery times will vary depending on your location and chosen shipping method. On average, orders arrive within 7–20 business days. Please note that these are estimated timeframes — actual delivery may be affected by factors such as customs inspections, local postal delays, or unforeseen events beyond our control.

Tracking Your Order

For most orders, we provide a tracking number so you can follow your shipment’s progress. Once your package is dispatched, you will receive a shipping confirmation email with the tracking information. Please allow 2–5 days for tracking updates to appear in the system after your order has shipped.

Shipping Methods and Costs

We offer multiple shipping options to meet different budgets and delivery needs. Available methods and costs will be displayed at checkout before you confirm your order. Select the shipping option that works best for you.

Import Duties and Taxes

International shipments may be subject to customs duties, taxes, or handling fees charged by your destination country. These additional charges are not included in our product or shipping prices and are the responsibility of the customer. We recommend checking with your local customs office for more details before placing an order.

Shipping Restrictions

While we aim to ship to as many countries as possible, certain products or destinations may be restricted due to regulations or shipping limitations. If we are unable to ship your order, we will notify you promptly and help find an alternative solution.

If you have any questions or need further assistance regarding shipping, please reach out to our customer support team at support@igentv.com. Our goal is to make your shopping and delivery experience smooth and worry-free.